Monday, March 30, 2015

Social media in government: 23 to 29 March

The social application Uber, which allows users to connect and pay each other for local transportation, planned to partner with United Nations Women to create one million jobs for women as Uber drivers. UN Women has since backed out of the partnership reportedly due to reports from union groups claiming the Uber driver jobs had low pay  and were "insecure and unsafe." UN Women executive director Phumzile Mlambo-Ngcuka said: "I want to assure that not only are we listening, we are aligned. "And I also want to assure you that UN Women will not accept an offer to collaborate on job creation with Uber, so you can rest assured about that."
Uber UN Women
Uber planned to partner with United Nations Women to create one million jobs for women as Uber drivers. UN Women has since backed out of the partnership due to concerns over safety and salaries.

Europe

The European Court of Justice (ECJ) has decided that the Safe Harbour Agreement "cannot guarantee adequate protection of EU citizen data at the moment." However, the ECJ explained "Safe Harbor is a politically and economically necessary framework that is still under negotiation and is best left in the hands of the Commission to work toward a better protection of EU citizen rights." The upshot of Europe vs. Facebook (the reason for the ECJ hearing) is that the existence of the USA's National Security Agency (NSA) spying programme PRISM means that Facebook cannot self-certify itself as meeting EU privacy regulations, a requirement of the Safe Harbour Agreement. Yet, Facebook can and will continue to store EU citizens' data, and if citizens don't like the lack of "adequate protection," they will need to get off Facebook.
Europe v. Facebook
In Europe v. Facebook, the European Court of Justice admitted that the Safe Harbour Agreement ”cannot guarantee adequate protection of EU citizen data at the moment." If Europeans want adequate protection," they should get off Facebook.


*Given that Facebook is looking at becoming a media provider as well as a social network - Facebook is encouraging and partnering with media sites who will, if all goes as planned, publish their content directly to Facebook rather than to their websites - it will be interesting to see how different national legislation shapes up to deal with Facebook's continued development. 

Last Thursday, the UK Prime Minister and opposition leader faced grueling interviews in which they both defended their past performance and their plans for the UK's future. With general elections scheduled for 7 May, British parties are spending a lot of time and money on social media, and Thursday was no exception. #BattleforNumber10 trended as a global hashtag and several social media analysis companies examined the data and announced the UK opposition leader the current favourite online, though not by much.
BattleforNumber10
Thursday the UK Prime Minister and opposition leader faced grueling interviews in which they both defended their past performance and plans for the UK's future. Discussions online trended under several hashtags including #BattleforNumber10.
The +SocialGoodUK conference happened this past Friday in London. Joanna Geary (@joannauk), Head of UK News & Government Partnerships at Twitter, led one of the sessions. Geary covered Twitter's place in the upcoming UK elections and emphasized the importance of audience research when it comes to social media content and networking for public initiatives (well, for any initiative really). Watch the conference live here.

The UK Government initiated a #DigitalFriends campaign this past week to encourage Civil Servants to share their digital skills with friends and colleagues. The goal of the campaign is to train the 21% of the UK population that lacks the basic skills necessary to benefit from the Internet.
digitalfriends
The UK Government initiated a #DigitalFriends campaign to train the 21% of the UK population that lacks the basic skills necessary to benefit from the Internet.
The UK's Isle of Man released the findings of its recent digital survey of citizens in which respondents requested more "control" over their relationship with the Government - something digital with which better digital engagement can help. The survey concluded:
  • "70% of the 1,229 respondents would prefer to use a digital channel for Government services;
  • Although there are some good digital services already available, Government must work to provide simpler access to information and services online;
  • 88% of respondents want to be in control of their relationship with Government – something digital services can assist with;
  • The digital strategy needs to focus on people and meeting customer needs not just technology."
The Czech Republic hosted 500 US soldiers and about 120 US Stryker armored combat vehicles this past weekend. NATO sent the troops the the Czechs as a sign of support for its allies as tensions between Russia and NATO countries have risen due to the situation in Ukraine. Anti-NATO organisations on social media organised protests against the visit while pro-NATO groups held support rallies.
US army in Lithuania on its way to Czech Republic
The Czech Republic hosted 500 US soldiers and about 120 US Stryker armored combat vehicles this past weekend. Anti-NATO organisations on social media organised protests against the visit while pro-NATO groups held support rallies.
In the Former Yugoslav Republic of Macedonia / Macedonia, political debate in social media over who is a patriot and who is a traitor is heating up due to a widespread wiretapping scandal at the highest levels of government. Government and opposition leaders are accusing each other of coups and corruption as leaked audio and video content exposing backroom conversations and illegal negotiations spread across Macedonian social media. The EU, which has considered Macedonia's application for membership for the past decade, has urged "constructive dialogue" between opposing political leaders.
Macedonian social media
Government and opposition leaders are accusing each other of coups and corruption as leaked audio and video content exposing backroom conversations and illegal deals spread across Macedonian social media.
In an interview with Hurriyet Daily, Professor Aslı Tunç, a Media and Communication Systems expert at Istanbul's Bilgi University, discusses how Turkish citizens are losing ground in the social media censorship (and self-censorship) battle. She cites expansions into social media of the already "very problematic" Internet law 5651 and says the Turkish government aims to use the law and other measures to control online content without understanding how the Internet as a whole actually works.
Aslı Tunç
Aslı Tunç tries to explain how Turkish citizens are losing ground in the social media censorship (and self-censorship) battle.
The Turkish Parliament is considering another Internet bill that will further limit social media in the country. The bill would allow Turkey’s Telecommunications Directorate (TIB) to block or remove Internet content to “protect national security and public order.” In addition, any social media user sharing the objectionable content could also be punished.
Turkish social media
Turkish Parliament considers criminalizing social media users sharing ‘illegal content.’
The Turkish military will soon open up social media accounts across several popular platformsLast year, the Turkish Army's Chief of Staff set up a social media unit under its Press and Public Relations Department. This year, the Turkish Armed Forces (TSK) plans to create accounts on Facebook, Twitter and YouTube.
Turkish military social media
The Turkish Armed Forces (TSK) is planning to open official accounts on social media networks such as Facebook, Twitter and YouTube.

Middle East

Arabs and United Nations Women are celebrating Mother's Day with a unique social media campaign: #MyMothersNameIs. In the Arab world, saying your mother's name used to be taboo - it would open you up to insults. This year, UN Women and Arabs are challenging other Arabs, particularly men, to replace their social media avatars with the names of their mothers.

Farkhunda, a 27-year-old Afghan woman and religious scholar, was falsely accused of burning a Quran and then was savagely beaten, burned, and her body dumped in a river by a mob. The attack was caught on cell phones and images were widely distributed on social media contributing to a protest in the capital calling for Afghan authorities to do more to for women and to arrest those responsible for Farkhunda's murder.  In the protests, activists wore printed images of Farkhunda's bloody face. The authorities have used images and videos collected on Facebook as evidence against Farkhunda's murderers and to suspend several policemen who witnessed the mob and did nothing. They've also sponsored a Facebook post requesting anyone with additional evidence collected via their mobiles turn this over to the police.
Afghan woman falsely accused of burning a Quran
An Afghan woman falsely accused of burning a Quran was savagely beaten, burned, and her body dumped in a river by a mob. In follow-up protests this week, activists wore printed images of the victim's bloody face.

Twitter announced plans at the 18 March social media event in the UAE that it will soon open an office in Dubai.

Not a moment too soon. The UAE's Security Media Department at the General Secretariat of the Office of Deputy Prime Minister and Minister of Interior, represented by the Social Media Centre, have launched a public engagement social media campaign around the hashtag #insta_meylasThe goal of the campaign is to collect citizen feed back on the UAE and its public services and to share the Emirati lifestyle online.
insta_meylas
The UAE launched a public engagement social media campaign around the hashtag #insta_meylas.

According to a recent report by the Washington Institute for Near East Policy, Facebook was the main tool used by Iranian ISIS proxies. In the chapter "Recruitment 2.0: Enlisting Fighers Online," the Internet and phone hotlines were helpful in messaging and in recruiting fighters. Relevant Facebook profiles for fighting groups include combat engagements, announcements of "martyrdom," photos of fighters, etc. "Facebook pages, profiles, and blogs featured the symbol of Lebanese Hezbollah combined with the dome of Sayyeda Zainab and the message “Zainab, we are all your Abbas.' "
dome of Sayeda Zainab
According to a recent report by the Washington Institute for Near East Policy, Facebook was a central recruitment and propaganda tool used by Iranian ISIS proxies.
 
An Iranian journalist reportedly successful at using social media to reach out to young voters in Iran has defected from Iran and is seeking political asylum in Switzerland. Amir Hossein Motaghi, an alleged former member of the Iran Student Correspondents Association (ISCA), has said that his conscious would not allow him to continue to act as a journalist for the Iranian administration.  He defected amidst nuclear talks in Lausanne and indicated that the US is negotiating largely on behalf of Iran.
Amir Hossein Mottaghi
An Iranian journalist reportedly successful at using social media to reach out to young voters in Iran is seeking political asylum in Switzerland.
Saudi Arabian social media is currently congratulating the Saudi King and his Government for Saudi military action in Yemen. A Tweet from Al-Hilal first team football captain Yasser Al-Qahtani that called on citizens to reject rumours, give nothing away to the enemy, and support the Saudi military was retweeted over 10,000 times. Saudi activists online hope that Saudi-led military actions in Yemen will help protect Yemeni President Abed Rabbo Mansour Hadi from Houthi rebels. Some Saudi social media users are calling the operation "Decisive Storm" referencing a saying of King Abdul Aziz, the founder of the Kingdom. Others thanked the Egyptians for joining the Saudis in their work.
Saudi ARabia in yemen
Saudi Arabian social media is currently congratulating the Saudi King and his Government  for Saudi military action in Yemen.
Saudi Arabia hired two US-based "big data" firms last week to monitor online political chatter in the USA. Saudi Arabia has regularly invested in US politics via lobbyists and political action committees (PACs), among other tactics. Now this investment includes monitoring popular opinion in social media.


Africa

First off, Nigerians went to the polls for a much-waited Presidential election. Coverage online via #NigeriaDecides. Voting unexpectedly extended from Saturday into Sunday as a result of technical issues - the biometric cards brought in to stop voting fraud appear to have malfunctioned in some areas of the country.
Nigeriadecides
 
Nigerians went to the polls for a much-waited Presidential election. Coverage online via #NigeriaDecides.
 
In a bit of bizarre twist, Somalian social media on Twitter and Facebook last week criticised the Somali government for condemning Sweden for interfering in Saudi Arabia's domestic affairs. Sweden's Foreign Minister complained that Saudi Arabia is a "dictatorship" and limits the rights of women and free speech, leading to a diplomatic row between Sweden and Saudi Arabia and inspiring the Somali government to side with Saudi Arabia via a press release critiquing Sweden's interference in Saudi Arabia's "internal affairs." Meanwhile Somalis on social media wondered what the Somali government has to do with Saudi Arabia and Sweden.
It's estimated that one in 4 Somalis accessed the Internet every week in 2013 and the trend is growing, particularly on Facebook, Instagram, and Twitter. The Somali President, Prime Minister, and Foreign Minister all have active Twitter accounts. Find out more about Somalis on Facebook here.

Zimbabwean leaders have been accused of working with Iran to learn how to control social media, seen as a destabilizing force in a country where traditional media is carefully overseen by the government. “The government is looking to Iran, among other countries, to help counter the effects of social media before the next elections. They have agreed that something must be done because social media has the potential of revealing their machinations and whipping up emotion among citizens,” an unnamed source told The Zimbabwean. The former Zimbabwean information deputy minister Supa Mandiwanzira in a visit with the Iranian Ambassador made the following remarks, reportedly captured on YouTube and later denied by the minister: “ICTs have been used as a tool to attack people’s convictions on themselves (sic). We want to learn and know how Iran has been able to keep the country together despite sustained attacks through social media.”
Supa Mandiwanzira
Zimbabwean leaders have been accused of working with Iran to learn how to control social media. Former ICT Minister Supa Mandiwanzira is allegedly negotiating the collaboration.
Uganda hosted a one-day social media workshop for 100 government spokespersons last Tuesday. At the event, the Minister of Information and Communications Technology, John Nasasira, encouraged government spokespersons to use social media to communicate government programmes. The workshop was in in line with two 2014 directives issued by Ugandan President Yoweri Museveni. The directives commanded Ugandan government departments, ministries, and agencies to improve government websites and to better communicate government achievements.
Ugandan social media
Uganda hosted a one-day social media workshop for 100 government spokespersons last Tuesday.

Asia

The Indian Supreme Court has struck down the much debated Section 66 A of the IT Act. Several individuals, including at least one student, have been arrested under Section 66 as a result of "objectionable" social media posts. Even All India Bakchod's 'Roast' of Bollywood stars Ranveer Singh and Arjun Kapoor, was pulled from YouTube because the current Indian Administration decided the content was "vulgar" and "objectionable" under Section 66. The Indian Supreme Court called the Act "unconstitutional" and claimed the Act infringed on the public's right to freedom of speech and right to information" and that Section 66 was too "vague." "[M]ere assurances from the government that the act won't be misused [are not enough]...governments can come and go, but we can't merely act on the government's assurance of not misusing it," the Supreme Court explained.
Section 66 A of the IT Act
The Indian Supreme Court has struck down the much debated Section 66 A of the IT Act.
While many Indians rejoiced over the end of Section 66A, the Communications and IT Minister Ravi Shankar Prasad noted, "We welcome this decision [to void Section 66] by the Supreme Court. The government is committed to free speech. India is a democratic country and free flow of ideas should be respected. We do not seek to curtail any right..." however, the Minister advocated "sef-restraint" and "self-regulation" in Indian social media, saying "I am a supporter of self-regulation and would like to say it is important to have self-regulation." section 66
SEBI social media
The Securities and Exchange Board of India (SEBI) announced plans to streamline regulations and use social media to better educate investors.
Indian opposition is angry at the current Government Administration for bypassing traditional government outlets in favour of announcing its plans directly to the public via social media. Most recently, in the Legislative Council the Leader of Opposition Dhananjay Munde explained, "There is a new trend emerging nowadays. Ministers have now started using social networking sites like Twitter to announce schemes and packages for farmers. For example, Eknath Khadse yesterday tweeted about declaring a financial package for farmers, who lost crops due to unseasonal rains. This is an insult to the House, because such announcements should be made here....Do farmers use Twitter? Which farmer has a Twitter account and follows the account of ministers?"
Indian opposition is angry social media
Indian opposition is angry at the current Government Administration for bypassing traditional government outlets to announce plans on social media.
Malaysian Communication and multimedia minister Ahmad Shabery Cheek noted that the Malaysian government would not block social media but "would constantly monitor and take immediate action against the spread of negative content." The minister also noted that his ministry would review any need to amend existing laws when dealing with "information overload." "[W]e believe that there are more good and positive things that we can learn from this world of information overload or what is known today as hyperconnectivity," the minister concluded.
 Malaysian government promised not to block social media
Last week, the Malaysian government promised not to block social media, citing the positive benefits that social media offers outweigh the negative.
The Democratic Voice of Burma editor U Khin Maung Soe gave an interview via telephone to the Myanmar Times. A long-time critic of Myanmar's Government, U Khin Maung Soe expressed optimism for the current administration and the country's ongoing media reform, citing social media as particularly important to the democratic process in Myanmar: "The good thing is that social media is powerful. Because of communication technology and new gadgets, people can access information easily. If we can use this systematically, the country’s steps toward democracy will gain momentum, I think. People can challenge the mechanisms of oppression by which dictators hold their power. Social media can help bring to light government mismanagement, corruption, lack of rule of law and mistakes of hluttaw [Myanmar's House of Representatives] in enacting laws. The people’s will can be expressed and public awareness of issues can be increased. Social media can play a significant role in democracy."
 social media as particularly important to the democratic process in Myanmar
The Democratic Voice of Burma editor U Khin Maung Soe gave an interview to the Myanmar Times citing social media as particularly important to the democratic process in Myanmar.
In the state of Selangor in Malaysia, Selangor Economic Planning Unit — Local Authority Section deputy director Johary Anuar urged public servants to use social media to communicate with citizens under the Selangor Action Plan. “Most people spend an estimated one-third of their time online on social networking sites such as Facebook, Twitter as well as on apps such as Whatsapp....Local authorities can use this platform to build public participation through forums and chat groups to discuss local issues and obtain feedback,” Anuar explained.

Last Thursday the Australian Senate passed the much-debated Telecommunications (Interception and Access) Amendment (Data Retention) Bill requiring Australian telecommunication and Internet companies to keep all the metadata of Australians for at least two years. The actual definition of what the Australian government considers metadata has yet to be defined in the current legislation. Neither has how the legislation will funded, and companies have expressed concern that Australian consumers will bear the brunt of the additional cost of storing the metadata. The law will be implemented in the next 18 months. The Australian Communication Minister Malcolm Turbull, however, has suggested that over-the-top applications like Skype, Facebook and Wickr may allow Australians to evade the government's collection of their metadata.
Telecommunications (Interception and Access) Amendment (Data Retention) Bill
 
The Australian Senate passed the much-debated Telecommunications (Interception and Access) Amendment (Data Retention) Bill requiring Australian telecommunication and Internet companies to keep all the metadata of Australians for at least two years.
 
In more local news, the Australian capital Canberra's government has launched a physical fitness campaign to tackle the area's growing health problemsCitizens can participate in local events, find opportunities to improve their fitness, and share positive results via the hashtag  #CBRoutdoors.

North America

Canadian Liberal Member of Parliament Dominic LeBlanc requested a breakdown on the money spent on social media advertising from the government. The result? The government spends almost $4.5 million to advertise programs on social media.
On the anniversary of the Affordable Care Act, former Secretary of State and rumoured USA Presidential hopeful Hilary Clinton visited current USA President Barack Obama for a private one-to-one. Clinton celebrated the visit - and the anniversary - with a Tweet.
In Florida, state agencies under the current Governor's administration are allegedly not allowed to use the terms "climate change" or "global warming" despite the effects these realities are having on the state (rising water levels, destruction of local species and their habitats, etc.) As part of a recent move by the federal government to deny federal disaster preparedness funds to those states unwilling to acknowledge climate change by the term "climate change," some Florida politicians are lashing out at their own Governor. US Representative Ted Deutch, a Democrat representing Boca Raton, Tweeted a photo of himself with "climate change" written on a piece of tape over his mouth and the hashtag #DontCensorScience.
In a "private" ceremony (media excluded, lobbyists included) publicised in a Tweet from the Governor himself, Indiana Governor Mike Pence signed the state's Religious Freedom Restoration Act (), allowing Indiana citizens to discriminate against other individuals if they cite that their sincerely held religious beliefs face a “substantial burden.” The Governor's signature set off an online debate about the Act's merits (or lack thereof.) Celebrity and Lesbian-Gay-Bisexual-Transvestite (LGBT) activist George Takei reportedly initiated the popular hashtag #BoycottIndiana which has since gained widespread popularity in American social media.
In another local trend, several US cities are using the social network Yelp, via which members review and rank local eateries, to prioritise restaurants that need local health inspections. The official trend began in San Francisco and New York when an open data standard created by Code for America permitted municipalities to post restaurant inspection information to Yelp.
yelp health inspections
US cities are using the social network Yelp to prioritise restaurants that need local health inspections.
Mexican social media has long fought to expose corruption and share information to help people deal with the drug violence plaguing the streets and the government.  Alberto Ecsorcia, the once anonymous blogger that helped propel the #YaMeCansa hashtag to fame, has initiated a new hashtag protest: #MexicoWantsAristeguiBackThe hashtag, notably in English, asks that Carmen Aristegui, an investigative journalist fired as a result of her work on a story looking at financial corruption in the current Mexican administration, be reinstated.
MexicoWantsAristeguiBack
#MexicoWantsAristeguiBack asks that Carmen Aristegui, an investigative journalist fired as a result of her work on a story looking at financial corruption in the current Mexican administration, be reinstated.

South America

The Venezuelan Attorney General announced that a new bill will allow the government to "regulate social media." “Human behaviour in society must be regulated,” Attorney General Luisa Ortega Díaz explained while also denying that the bill will restrict free speech. The bill follows a series of controversial social media rumours about child kidnappings and murders in Venezuela that the current administration alleges were initiated by the opposition. The opposition claims the rumours were started by the Government to permit further regulation of online media.
Venezuelan social media
The Venezuelan Attorney General announced that a new bill will allow the government to "regulate social media."
An investigation released 24 March by Fundación Mil Hojas (@fmilhojas) has potentially exposed an alleged social media troll center working for the current President Rafael Correa and the Citizen Revolution in Ecuador. Ribeney Sociedad Anónima is located in one of the more chic areas of the capital Quito and employs several young people that oversee social media accounts that reportedly attack online opposition to the President and his policies. Through a series of contracts, the enterprise appears to be connected to senior government officials. These are not shocking allegations; government-sponsored trolls have been connected to Correa before. In addition, as discussed before in this blog, Correa recently opened Somos+, a website dedicated to reacting to any social media that "smears" the Ecuadorian government.
social media troll center working for the current government in Ecuador
An investigation released 24 March by Fundación Mil Hojas has potentially exposed an alleged social media troll center working for the current government in Ecuador.


Worth checking out?

Indonesians have created a public service social network and app called Sebangsa, or Same Nation. Using Facebook or Twitter-like feeds, Indonesians can share information and opinions with and about public services on the social network (found here.) The network includes Sebangsa911, a feature allowing Indonesians to post emergencies (Indonesia does not have a single national emergency number), and Sebangsa1800, which allows people to post questions, reviews, and complaints about public services and consumer products. Public services that register with the network (so far, not too many) get access to back-end reports and analytics about how users view and use their services.

Curious about the UK's iPad habit? The UK government already saves $4.5 million each year with 209 iPads already in use by Members of Parliament to replace paper. Read more about their iPad use and plans here.

Want more academic literature on social media and government? Check out:  “Tweeting the Jihad: Social Media Networks of Western Foreign Fighters in Syria and Iraq”, Jytte Klausen. Studies in Conflict & Terrorism, 2015, 38:1, 1-22, DOI: 10.1080/1057610X.2014.974948.

To hear updates follow @Linda_Margaret on Twitter or subscribe to my weekly newsletter on social media and government via this link.

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